IT & Admin Specialist (Egypt)

COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and the United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquarters in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

The IT and Admin Specialist plays a dual role in ensuring the effective functioning of both the IT infrastructure and administrative facilities. This position is responsible for maintaining a reliable and secure IT environment and ensuring efficient office administration and facilities management. The role requires hands-on technical support, coordination with multiple departments, and proactive problem-solving to support staff, clients, and internal operations.

RESPONSIBILITIES

Tasks and responsibilities for this position include, but are not limited to, the following:

• Monitor and manage security surveillance systems and ensure recordings are available when needed
• Monitor and ensure the availability and standard compliance of ADSL internet connections
• Troubleshoot and maintain the local network infrastructure (e.g., switches, ports, patch panels, cords)
• Assist with off-site IT support during outreach events or equipment deployments
• Oversee and maintain classroom IT equipment, including desktops, projectors, and sound systems
• Support online exam setup and troubleshooting (e.g., connectivity, startup, closing)
• Provide hardware and software support for desktop computers
• Maintain an up-to-date IT asset inventory and keep an accurate track of all IT equipment in the office
• Assist with server maintenance and perform basic configurations (e.g., user accounts, mailbox setup)
• Monitor and manage IOPS software and scanner to ensure functionality and weekly backups
• Provide technical awareness/training to office users where applicable
• Support conferencing systems and remote communication tools
• Work closely with the IT team in Egypt and provide support and training as needed

Administration Responsibilities:

• Overseeing and coordinating the day-to-day administration functions inside Alex's office
• Responsible for supervising security staff and handling their invoices and any security issues that might occur
• Responsible for the follow-up and supervision of the performance of the cleaning company by directly guiding their cleaning supervisor and reporting any issues that might occur
• Handle Alexandria office procurement by issuing purchase orders and ensuring compliance with Amideast's centralized procurement policies and procedures
• Handle and manage the asset management for Alex's office by coordinating with the administration and finance department in accordance with company policies
• Maintain accurate inventory records through a tracking sheet for Amideast materials, including furniture, and conduct regular inventory audits to ensure the accuracy and completeness of Amideast stock
• Monitor the archiving of all Alex’s corporate agreements/lease contracts and service agreements. As well as preparing and updating any contracts.
• Responsible for dealing with shipping companies
• Assists in the preparation of the annual budget by compiling the required data
• Handle the monthly invoice payments of all services provided for Alex's office
• Maintaining records of all admin operations activities and preparing the required reports
• Coordinate all domestic travel logistics and accommodation for Cairo staff traveling to Alexandria and for Alexandria staff traveling within Egypt, including transportation and accommodations
• Oversee catering, venue setup, and special arrangements for meetings and events, including in-office events in Alexandria, ensuring all hospitality needs are met for participants
• Control Amideast mobile phones and USB distribution through a tracking sheet with all the employees' mobile/USB package rates
• Responsible for reviewing cell phone and USB bills
• Ensure classrooms and labs are properly equipped and fully prepared for scheduled sessions
• Perform other administrative and operational duties as assigned

Qualifications and Skills

Required Qualifications:
• Bachelor’s degree in information technology or a related field
• 4–6 years of relevant experience, including 2+ years in a similar dual-role position
• Strong understanding of network infrastructure design and troubleshooting
• Experience with ADSL internet and IT hardware/software support
• Proficient in using security camera systems
• Familiarity with conferencing tools and server configuration basics


Administrative Skills:
• Excellent organizational and coordination abilities
• Strong communication skills in both English and Arabic
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Detail-oriented with a high degree of accuracy
• Strong negotiation and problem-solving skills
• Ability to work independently and collaboratively
• Punctual and dependable

Preferred
• CompTIA Network+ Certification
• CompTIA A+ Certification
• CCNA (Cisco Certified Networking Associate)
• TOEIC score of 700 or equivalent

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.