Testing Program Officer (West Bank)

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Location: West Bank/Gaza - Ramallah

Address: Ramallah, West Bank

Job Type: Full-Time

Posting Date: 10/19/2026

Application Deadline: October 31, 2026 -- CV, Cover Letter, and 3 recommendations required

COMPANY DESCRIPTION:
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquarters in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.


POSITION DESCRIPTION:
The Testing Program Officer manages testing programs and related services across multiple locations in Palestine. The role ensures that testing services run smoothly, meet international standards, and support Amideast’s goals. Reporting to the Amideast West Bank/Gaza Country Director, the officer coordinates staff, schedules, resources, reporting, quality control, customer service, and business growth.

 
RESPONSIBILITIES:
• Manage day-to-day testing operations across multiple locations in Palestine
• Coordinate test schedules, registrations, staff, proctors, rooms, equipment, and other resources
• Oversee internet-based, computer-based, and paper-based exams
• Ensure all testing follows security rules, international standards, contracts, and Amideast policies
• Support the recruitment, onboarding, training, scheduling, and performance management of testing staff
• Develop annual operating and marketing plans based on organizational goals and market needs
• Promote testing services and identify opportunities to grow or expand services
• Build strong relationships with schools, universities, testing organizations, vendors, service providers, and other partners
• Maintain accurate testing records, logs, statistics, and filing systems
• Track key performance indicators and prepare monthly reports, forms, memoranda, and other required documents
• Prepare test score reports and support documentation for the accreditation of U.S. school degrees, when applicable
• Coordinate procurement, logistics, inventory, and resource allocation to keep services running smoothly
• Develop and improve standard operating procedures, identify risks, and follow up on corrective actions
• Oversee fee-based advising and related services, including authentication, accreditation, certification, and translation
• Respond to customer questions, resolve concerns, maintain advising records, and keep information and promotional materials available
• Support the sale of test-preparation books and other relevant materials
• Stay current on testing procedures and complete required test-administrator exams or certifications
• Perform other reasonable, job-related duties assigned by the supervisor


QUALIFICATIONS AND SKILLS:
The ideal candidate is organized, analytical, and service-oriented. They can manage several priorities, coordinate people and resources, maintain high standards, and support the growth of testing services.


Required:


Education: 
• Bachelor’s degree in information technology, business administration, management, operations management, education, or a related field
• Master’s degree in business administration, management, project management, or a related field is preferred
• Training or certification in project management, operations, data analysis, quality assurance, or a related area is an advantage


Prior work experience: 
• At least five years of relevant professional experience
• Experience in testing operations, program coordination, operational planning, customer service, or administration is preferred
• Experience coordinating multiple locations, supervising staff, managing resources, or supporting business development is an advantage
• Experience with international testing organizations, educational institutions, or nonprofit organizations is preferred


Technical skills:
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to keep accurate records, analyze data, prepare reports, and track performance indicators
• Experience with operational documentation, inventory management, and standard operating procedures
• Familiarity with digital marketing tools, customer service systems, and administrative platforms is an advantage


Language proficiency:  
• Excellent spoken and written English and Arabic


Job Knowledge: 
• Knowledge of test administration, security requirements, and quality assurance
• Understanding of operational planning, resource allocation, performance tracking, and reporting
• Knowledge of business development, marketing, stakeholder engagement, and service delivery
• Ability to follow organizational policies, contracts, and operating procedures


Skills and Abilities: 
• Strong organization, planning, and coordination skills, with the ability to balance priorities and meet deadlines
• Ability to lead operations, coordinate staff, and manage resources effectively
• Strong analytical and problem-solving skills, with the ability to identify improvements
• Ability to build professional relationships with colleagues, educational institutions, testing organizations, vendors, and other partners
• Excellent communication and customer service skills, including the ability to resolve concerns professionally
• Ability to document and improve processes and standard operating procedures
• Strong attention to detail and commitment to compliance, quality, and accurate records
• Ability to work independently and as part of a team, take initiative, and perform well under pressure
• Ability to support marketing, business development, and service expansion
• Willingness to work on weekends when needed

 
NOTE: This job description summarizes the main duties of the role but may not include every task. The supervisor may assign other reasonable, job-related duties. Amideast may update this description as organizational needs change. This description is not a written or implied employment contract.