Client Services Representative (West Bank)

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Location: West Bank/Gaza - Ramallah

Address: West Bank

Job Type: Full-Time

Posting Date: 01/19/2025

Application Deadline: February 1, 2025 -- CV, Cover Letter, and 3 recommendations required

Job Title: Client Services Representative
Department: Administration
Immediate Supervisor: Finance and Admin Manager
Starting Date: Immediately
Working Hours: 9:00 a.m. to 5:00 p.m. - Sunday through Thursday

POITION DESCRIPTION

Amideast is hiring a Client Services Representative for its main office in El-Bireh, Ramallah District.

The Client Services Representative will assist in managing and supporting various client services and administrative tasks to ensure smooth office operations. This includes providing reception services, handling incoming calls and visitors, scheduling appointments, responding to social media inquiries, performing cashier duties, maintaining book inventory, completing data entry tasks, and assisting with social media content creation. The role also involves supporting department managers and ensuring the effective functioning of the office.

RESPONSIBILITIES

Overall Position Responsibilities:  The Client Services Representative will receive general supervision, administrative guidance, and day-to-day supervision from the Finance and Admin Manager, West Bank/Gaza.  Specifically, the Client Services Representative is responsible for the following duties:

• Answers telephone, email, and social media inquiries and provides information about various programs
• Receives visitors, provides information about programs and services, and directs them to the appropriate department
• Maintains the reception area clean and organized
• Works effectively and collaboratively to provide overall support to the finance and administration and program departments
• Provides support with data entry tasks, calls, emails, and SMS to students and clients
• Provides office clerical support to admin and program departments when necessary, including photocopying and translation of program documents
• Provides support to Testing Department test center candidates by maintaining a working knowledge of policies, practices and procedures
• Obtains and maintain the Prometric Test Center Administrators annual certification in order to provide proctoring assistance, when necessary
• Enter timely client service information into Amideast’s CSR system
• Performs cashier duties and prepares daily cash reports
• Maintains book inventory and prepares monthly inventory count and reports
• Maintains and reports petty cash expenses
• Reconciles monthly Amideast credit card statement and uploads receipts
• Coordinates between the Ramallah office and other Amideast local offices to facilitate the transfer of books and inventory as needed
• Maintains alumni/customer database
• Organizes and maintains files related to office administration
• Develops content and design posts for social media to promote Amideast program and services
• Ensures client safety
• Performs other related duties

  QUALIFICATIONS AND SKILLS

  Required

• A bachelor’s degree in business administration, education, or a related field
• A minimum of 2 years of relevant work experience
• Fluent in spoken and written Arabic and English language skills (B2 equivalent)
• Familiarity with computers, proficiency in Microsoft Word, Excel, Outlook
• Demonstrated experience in social media marketing and graphic design

  Skills and Attributes:

• An ability to actively participate in a cooperative, “can-do” work environment.
• An ability to work as a member of a team, fostering confidence and co-operation of others
• An ability to work and communicate effectively with a wide range of people from different cultural backgrounds and to respond diplomatically and appropriately to people in a variety of situations
• An ability to work well under pressure without sacrificing professional standards and to meet deadlines
• A demonstrated ability to be a self-starter and to manage priorities in an organized manner
• Solid communication and interpersonal skills
• A demonstrated ability to negotiate effectively
• A demonstrated ability to solve problems, improve administrative functions, and design innovative solutions for work efficiency purposes

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

Up to 5% business travel may be needed to support programs as needed.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.

NOTE:  This position description is not intended to be all-inclusive.  The incumbent will perform other reasonable business-related duties as assigned by the immediate supervisor and other managers when necessary.  AMIDEAST reserves the right to change duties and responsibilities as needed.  This position description does not constitute a written or implied contract of employment.