English Language & Training Program Assistant

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Location: West Bank/Gaza - Ramallah

Address: Ramallah, West Bank

Job Type: Full-Time

Posting Date: 12/01/2024

Deadline - January 4, 2025

JOB TITLE: EL & TRAINING PROGRAM ASSISTANT
DEPARTMENT: EL & TRAINING
IMMEDIATE SUPERVISOR: EL & TRAINING PROGRAM OFFICER
LOCATION: RAMALLAH
EMPLOYMENT STATUS: FULL TIME (SUN-THUR 9:00AM TO 5:00PM)

COMPANY DESCRIPTION
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION
Amideast’s West Bank English Language Training Program Assistant position is based at the organization’s office in Ramallah, with travel in the West Bank and East Jerusalem as needed. 

The West Bank English Language Training Program Assistant will assist the Program Coordinator and Officer  with the management, growth, quality, and sustainability of Amideast’s English Language and Training program portfolio in the West Bank and East Jerusalem, including English language teaching and learning programs for students and teachers, professional skills training, test preparation courses, and specialized training programs, including programs sponsored by donors and partners through grants and contracts. 

RESPONSIBILITIES

Overall Position Responsibilities:  The employee will report to and receive general supervision, administrative guidance, and day-to-day supervision from the EL and Training Program Officer, West Bank. Specifically, the employee is responsible for the following duties:

• Answers inquiries about Amideast EL and training programs and services
• Administers placement tests, as needed
• Handles customer relations and registers clients and follows up with clients
• Works with the Program Officer to support teachers and organizing class schedules
• Daily monitoring of class progress, customer satisfaction, etc. to ensure our quality standard
• Follow-up and collection of student grades and progress reports for all programs
• Support Access programming and assist with monitoring and reporting on student progress
• Assist in the routine monitoring and support of international and national trainers 
• Responsible for student registrations in Proclass and office filing systems
• Maintain EL, Access, and training alumni database and social media pages
• Maintains Amideast teacher resource library and Access library
• Create social media posts and respond to questions on social media in a timely manner
• Develop and update promotional materials
• Update Amideast website
• Any other duties as assigned

QUALIFICATIONS AND SKILLS

Required
• Minimum 4 years’ college or university and 2 years relevant work experience.
• Fluent spoken Arabic;
• Excellent English language skills
• Detail-oriented
• Excellent communication and organizational skills;
• Positive attitude and ability to work as part of a team
• Ability to multi-task in a busy workplace environment;
• Strong customer service orientation;
• Ability to work independently as well as part of a team and be self-directed and motivated;
• Positive attitude, and ability to work well with others;
• Familiarity with computers, proficiency in Microsoft Word, Excel, Outlook 
• Preferred: Experience in social media marketing and graphic design

WORK ENVIRONMENT
The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).
• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

Up to 5% business travel may be needed to support programs as needed.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.