Director of Knowledge Management

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Location: Headquarters - Washington, DC, USA

Address: Washington, DC

Job Type: Full-Time

Posting Date: 11/15/2024

COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

The Director of Knowledge Management is responsible for designing, developing, and implementing knowledge management strategies, structures, and best practices across Amideast’s global operations and programs.  This position will play an instrumental role in shaping and driving Amideast’s organizational approach to knowledge management and promoting a culture of continuous collaboration and innovation. The Director of Knowledge Management will lead the development of a knowledge management strategy to include digital tools, staff training, and policies to establish and to maintain an organization-wide knowledge management system.

The knowledge management system will include data from across Amideast’s various business lines, including client- or donor-funded projects, fee-for-service activities, and advancement activities. The position will collaborate across Amideast teams, including in close development with Monitoring and Evaluation and Information Technology staff to ensure effective data gathering and systems management.

The Director of Knowledge Management will also work to ensure that knowledge assets feature the integration of customer data that will be captured in a Customer Relationship Management (CRM) application, and thereby derive valuable insights from knowledge of customers to drive business growth.

RESPONSIBILITIES

Key responsibilities for the position include, but are not limited to, the following:

• Assess the current state of the organization’s knowledge management needs and gaps and develop a knowledge management strategy
• Assess the optimal commercial digital tools available in tandem with existing organizational resources. Evaluate costs and benefits to ensure ideal timing to procure and deploy such tools across the organization. This may include a Customer Relationship Management Application
• Design standardized templates, methodologies, and processes for consistent knowledge capture and dissemination across organizational teams and offices
• Lead the design and deployment of knowledge management tools and technologies to facilitate efficient knowledge sharing and collaboration among teams across the organization
• Collaborate with teams to integrate knowledge management practices into the program lifecycle
• Provide leadership and guidance about knowledge management practices and principles to a designated cadre of stakeholders across the organization, ensuring alignment with organizational strategic goals
• Design, adapt, and implement comprehensive training programs across the organization to ensure that staff are proficient in the latest knowledge management processes, tools, and best practices
• Leverage new tools, such as AI, where possible, to maximize data access and retrieval
• Identify embedded knowledge throughout the organization and move it to databases and platforms for sharing throughout the organization.
• Identify bottlenecks in knowledge workflow and technology adoption and resolve these obstacles through the development of new processes/tools and staff training
• Establish frameworks for sharing knowledge effectively with internal and external stakeholders
• Ensure that knowledge management and CRM integration feature valuable information about the knowledge of customers to drive business growth, particularly regarding fee-for-service business lines
• Conduct data analysis, create reports, data visualization, dashboards, and associated summary presentations on stakeholders, program outcomes, and other key performance metrics

QUALIFICATIONS AND SKILLS

Required

• A Bachelor’s degree in computer sciences, information systems, data management and analytics, or a related field
• 10+ years of progressively responsible experience in knowledge management, preferably with global education- and program-based organizations that operate within the international development for-profit or nonprofit sector
• Proven experience designing, managing and implementing knowledge management structures and systems globally
• Proven experience in deploying and managing knowledge management technologies and tools, as well as familiarity with content management systems, collaboration platforms, and emerging technologies such as artificial intelligence
• Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams across teams and geographies
• Strong organizational skills and ability to multi-task, set priorities, and work in a team with diverse cultural backgrounds
• Ability to analyze and interpret large data sets and provide summary reports that present actionable insights for management to consider
• Exemplary written and verbal communication skills to convey data findings through briefings, presentations, and reports
• Demonstrated experience in using SharePoint
• Ability to ensure accuracy and integrity in data handling, including the protection of personally identifiable information

Preferred

• Knowledge management certification
• A Master’s degree in computer science, information systems, library sciences, or a related field
• Project Management Professional (PMP) certification
• Arabic or French language proficiency
• Interest in the Middle East and North Africa region

SALARY INFORMATION

Range between $100,000 and $140,000 per year (payable bi-weekly)

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (on a hybrid basis).
• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

Up to 5% business travel may be needed to support knowledge management practices as needed.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies.