COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region.

POSITION SUMMARY 

The Case Manager works closely with the Program Manager to ensure the high-quality and timely implementation of the FBR@WORK employability program. The role supports participants throughout the program lifecycle including recruitment, job placement and retention, while maintaining strong relationships with employers, trainers, and other key stakeholders. 

RESPONSIBILITIES

• Support the recruitment of program participants, ensuring a transparent selection process and alignment with program criteria
• Provide ongoing support to participants throughout the program lifecycle, including orientation, training, placement, and retention stages
• Monitor participant progress and maintain up-to-date individual records
• Ensure accurate record keeping and documentation in line with Amideast procedures and applicable donor policies and guidelines
• Maintain strong relationships with employers, trainers and other community stakeholders to support training delivery and placement opportunities
• Facilitate coordination between participants and employers to ensure successful job matching and integration
• Support post-placement follow-up with employers and participants to ensure retention and address any emerging challenges
• Contribute to program reporting as required
• Participate in field visits and stakeholder engagement meetings as required

QUALIFICATIONS 

Required:
• A bachelor's degree (or equivalent) in a related field.    
• A minimum of 1 year of experience in project or program management and planning, program monitoring, and report writing
• Excellent verbal and written communication skills in English and Arabic 
• Strong organizational skills and attention to detail 
• Strong interpersonal skills to work effectively with partners

Preferred:
• Master’s degree preferred
• Prior experience in employability or workforce development programs
• Professional proficiency in French

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).
• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone
• Occasional business travel may be needed to support the programs as needed

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.