COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquarters in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

The Program Specialist provides essential administrative and operational support to the English Language Department, focusing on corporate educational programs (online and in-person). This role ensures high-quality delivery, efficient coordination, and responsive service to participants and corporate clients.

RESPONSIBILITIES

 Program Coordination & Delivery

• Schedule and manage closed English language classes for corporate clients
• Conduct site visits and oversee logistics, operations, and administration of training sessions
• Schedule Zoom sessions and distribute links to instructors and participants
• Manage private tutoring logistics and classroom assignments

Communication & Client Relations

• Create and manage WhatsApp groups for corporate classes and general EL programs
• Communicate regularly with participants via email, WhatsApp, and phone

Administrative & Financial Support

• Report session delivery and attendance to corporate clients
• Track corporate numbers for PO coordination with Sales Manager
• Request monthly invoices and submit backup documentation to Finance
• Organize pay sheets for instructors and trainers for review and approval
• Assist with procurement, travel, and accommodation logistics for corporate clients

Academic & LMS Management

• Administer placement tests and group participants accordingly
• Upload classes, quizzes, and materials to the LMS
• Track attendance and performance; follow up on issues
• Coordinate certificate issuance upon course completion

Documentation & Reporting

• Maintain organized records on Amideast SharePoint
• Update program tracker weekly with attendance and progress
• Provide regular updates and reports to stakeholders

Additional Support

• Observe evening classes as needed
• Assist with grant-related tasks and PMP material access requests

QUALIFICATIONS AND SKILLS

Required

• Bachelor’s degree
• 2+ years of work experience
• Knowledge of or experience in development programs
• Excellent professional communication skills (written and oral)
• Excellent command of MS Office, especially Word, Excel, and PowerPoint

  
  

  Preferred

• Excellent organizational and multitasking abilities
• Team-oriented with independent work capability
• Ability to work under pressure and meet deadlines
• Detail-oriented and proactive
• TOEIC score of 800 and strong Arabic communication skills

The physical demands and work environment that have been described is representative of those employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.