POSITION SUMMARY:

The Customer Service Assistant will provide front desk and administrative support to Amideast/Iraq, including data management and program support for English language (EL) training, exchange, and testing services. This person will be responsible for handling everyday program tasks and assisting with the administration of exams inside and outside Erbil. 

RESPONSIBILITIES:

•           Greet walk-ins, respond to their relevant needs
•           Answer telephone & email inquiries and provide information about various programs
•           Maintain comprehensive understanding of all Amideast programs including EL courses, testing, training, and exchange programs
•           Proactively offer Amideast services and sales where suitable
•           Handle client and instructors’ daily requests and needs
•           Maintain and update a program database for all participants and candidates 
•           Handle administrative problems that might come up in a professional and courteous manner 
•           Assists in Program, Testing and EL department duties including test registrations, EL registrations, score distribution
•           Proctor exams upon request (TOEFL, GRE, SAT, ITP, and TOEIC)
•           Follow all required security precautions according to set rules & regulations, including COVID-19 precautions 
•           Prepare SAT, TOEFL, GRE, TOEIC and ITP admission tickets and scores for distribution
•           Assume other special activities and responsibilities from time to time
•           Support the office with procurement and purchases based on Amideast policies and procedures
•           Project a professional appearance and cooperative attitude, maintains high ethical standards of confidentiality in representing Amideast to ensure a professional representation at all times
•           Other duties, as assigned


QUALIFICATIONS:

Required:
• Minimum two-year experience performing receptionist or general administrative duties
• Ability to handle a high volume of telephone calls with courtesy, speed, and accuracy
• Oral and written fluency in English, Kurdish, and Arabic
• Strong computer skills demonstrated proficiency in MS Office programs (Word, Excel, Outlook)
• Good customer service and public relations skills
• Critical thinking and problem-solving skills
• Ability to maintain confidentiality in all aspects of the job
• Ability to work on multiple and concurrent tasks with constant interruptions in a busy office environment
• Ability to operate telephone system, computer, and other standard office equipment 
• Ability to understand and carry out oral and written instructions
• Excellent time management skills and the ability to prioritize multiple tasks to meet deadlines
• Ability to work independently with general supervision 

This position description is not intended to be all-inclusive, and the incumbent will perform other reasonable business-related duties as assigned by the immediate supervisor and other managers when necessary. Amideast reserves the right to change duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.