Test Center Administrator (Tunisia)

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Location: Tunisia - Tunis

Address: Tunis,

Job Type: Part-Time

Posting Date: 04/15/2024

COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region.

POSITION DESCRIPTION

Amideast is the distributor of ETS and Prometric exams in Tunisia, and each year the Testing Department enables thousands of Tunisians to reach their personal and professional goals by sitting for these internationally recognized exams. The Test Administrator is responsible for supporting the testing department in all aspects of Amideast’s testing programs, namely proctoring exams, handling test materials, and maintaining high customer service and security standards. The Test Center Administrator supports the work of the unit as a whole to ensure that the testing standards are met efficiently. This is a part time position (i.e. 20 hours per week) and may require work on Saturdays.

RESPONSIBILITIES

• Verify testing materials and maintain test security and integrity at all times
• Complete all in-house and online training programs required by Amideast and ETS
• Comply with all test dates provided on critical test date schedule
• Act as Prometric Test Center Administrator
• Perform readiness checks prior to exam administrations
• Implement Prometric Test Center rules and regulation and the testing client standards
• Proctor institutional and official ETS and College Board examinations according to set rules and regulations to maintain test security
• Provide high quality customer service to all Amideast clients and test-takers
• Continuously works to improve the support of the testing team

QUALIFICATIONS AND SKILLS

• Excellent English and Arabic oral and written communication skills
• At least one year of work experience in an administrative or customer service role
• Possess high standards of professional conduct and ethics
• Demonstrated attention to detail and excellent organizational skills
• Flexible personality, ability to handle multiple tasks at one time and to work under pressure
• Proficiency in the Microsoft Windows environment, especially Microsoft Word, Excel, and Outlook 

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office.

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

Up to 5% business travel may be needed to support testing administration as needed.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.